Dilbor
+ (44) 795 283-16-47

Community management — UK-focused services

Practical moderation, audience engagement, and community growth for brands on Facebook, Instagram, X, TikTok and LinkedIn.

  • Core: Moderation, response, escalation workflows
  • Growth: Seeding, ambassadors, and activation
  • Safety: Crisis triage & policy enforcement
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Community moderators at work

Service modules

Modular options to fit teams of all sizes — choose moderation hours, escalation routing, and content seeding bundles.

  • Tiered moderation (business/enterprise)
  • Community growth & activation sprints
  • Policy development & training
  • Insight reports & sentiment tracking

Why Dilbor

We align social tone with brand safety and commercial goals — fast triage, consistent messaging, and measurable uplift in engagement.

+32%
avg engagement lift
24/7
escalation coverage

Case studies

Examples from recent UK campaigns — community relaunches, influencer seeding, and crisis response.

Case: product launch
Product launch
24% conversion from social traffic.
Case: community activation
Activation sprint
Ambassador network grew +8k in 6 weeks.

Approach

  1. Audit voice, risk, and audience patterns
  2. Design moderation playbooks and SLAs
  3. Train moderators and set escalation paths
  4. Measure sentiment, response times and outcomes
Community lead

Maya Thompson

Head of Community

Lead moderator, crisis liaison, and community strategist with experience across SaaS and retail sectors.

Team & capabilities

Experienced moderators, native-language responders, policy specialists, and analytics engineers working together across platforms.

Moderation
Real-time, UK timezone routing
Engagement
Campaign-led seeding & community events

Packages & comparisons

Package Moderation hrs Channels Reporting
Starter 20 / week 2 Weekly
Growth 50 / week 4 Weekly + Insights
Enterprise Custom Multi Daily + SLA

Quick audit

Request a rapid audit for platform fit and top 3 immediate actions to improve safety and engagement.

Request audit Data policy

FAQ — Community management

We offer SLA-backed response times from 15 minutes (enterprise) to 4 hours (starter), depending on package and escalation needs.

Yes — we provide predefined escalation paths, executive alerts and coordinated messaging for high-risk incidents.

We integrate with common social inboxes, CRM systems and analytics platforms; custom integrations can be scoped during onboarding.

Ready to start?

Speak with our community team to define SLAs, moderation tone, and pilot scope.

Contact the team Privacy & data